After completing this lesson, students will learn how to return something. They will also learn how to give reasons for return and most important which steps they should follow to have the purchase returned and their money back, if applicable.
CONSUMER COMPLAINTS
The Types of Business Receiving the Most Complaints
MAIL ORDER SERVICES, LONG DISTANCE PHONE COMPANIES, CAR DEALERS, HOME IMPROVEMENT SERVICES, BANKS AND INSURANCE COMPANIES AND SERVICE COMPANIES
Talk about these questions.
Have you ever complained about any of these types of businesses?
What are three other businesses or things people often complain about?
Have you ever wanted to complain about something, but you didn't? What was it?
Send it to the e-mail: mgruiz@cantv.net
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