Instructions: After reading the article above, the students should share their points of view about this issue with their classmates and teachers. They should propose their own suggestions to resolve the issue and should even state a company’s policy to cope with customers’ complaints and returns. Post your comments and comment on your classmates’ opinions. Good luck.
We are going to talk about it, prepare your points of view।
| Dear Ivonne, My new car has a problem: Every few hundred miles, more oil needs to be added.I think this means something is broken. Each time I take the car into the dealer, though, the service people insist that nothing needs fixing. What can I do? - Broken Down in | 2.- Next, complain in writing to the person whose name you were given or to someone in the business's customer-service department. To make your written complaint effective, type it, state the facts fully but briefly, and enclose copies of relevant documents like receipts and warranties. If you still don't get a satisfactory response, send your letter to the business's legal department or president. |
| Dear Broken Down, I don't know much about cars, but I can diagnose your problem: You're dealing with an unresponsive business. Fortunately, there are many things you can do: 1.- Complain to the business, in person or by phone. Explain the problem in a way that is firm but not rude. If you don't seem to be getting anywhere, give up - for the moment Find out who you're talking to and who you should talk to next. Make notes of what's been said. | 3.- If no one within the company has helped you, it's time to take your complaint to people outside the company. Check your phone book for the numbers of the Better Business Bureau and local consumer groups. Find out whether your local newspaper or radio station has a consumer hotline. |
| This might sound like a lot of work, but you should do it. As a consumer you have certain rights. Stand up for them! Ivonne |
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