| Helen: | Yes, I'd like to return this jacket. |
| Clerk: | What’s wrong with it? |
| Helen: | Well, I didn't notice when I bought it, but there are a few problems. First, it has a tear in the lining. |
| Clerk: | Hmm. Actually, it is torn in several places. |
| Helen: | And some of the buttons are very loose. This one came off, in fact. And there's a stain on the collar. |
| Clerk: | I'm really sorry about this. Would you like to exchange it for another one? |
| Helen: | Well, to be honest, I don't think this jacket is very well made. I'd rather get a refund |
| Clerk: | I understand. Do you have the receipt? |
Class-activity
Please share any related experience with your pairs. Have you ever returned anything to a store? Why? How did the store respond? Send your answer to mgruiz@cantv.net
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